If your product is under warranty, we will Maintain the product for free and will pay for the return postage.
Warranty Period: The Linzhi Phoenix is covered by a 180 days warranty. The after-sales maintenance service period starts from the date of delivery.
We reserve the right to make such diagnoses as may be necessary in order to determine the cause of the defect and we will not provide a repair service under the following circumstances:
➤ The product has been lost before the arrival at the service location;
➤ The product is damaged due to the use of third-party or over-frequency software;
➤ Any product other than the Linzhi Phoenix;
➤ Scratches or other cosmetic damage to product surfaces that do not affect the operation of the product;
➤ Scrap;
➤ Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes of the product or parts, or other attempts to obtain After-Sales Maintenance Service that the customer is not otherwise entitled to. A Linzhi Phoenix and/or parts that do not have the original barcodes will not be eligible for maintenance.
We reserve the right to charge fees for repair services under the following circumstances:
Product with an expired warranty: the warranty of the product has expired when the Support Ticket is created (as such date is indicated on our website)
The warranty will be voided due to:
➤ Product damage caused by improper installation, use, or maintenance;
➤ Product damage or failure caused by dropping accident, theft, abuse, negligence, improper operation;
➤ Product damage caused by physical interference, including but not limited to moisture, fire, flood, lightning, transportation, and extreme environment;
➤ The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation;
➤ Product damage caused by overvoltage or under voltage or leakage;
➤ Product damage caused by significant higher or lower ambient temperature exposure;
➤ Product damage caused by humidity, oxidation, corrosion, and short circuit to the product, units, or any part thereof;
➤ Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.
➤ Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
➤ Product damage or failure caused by the use of power supply, parts, or units which are neither supplied by us nor our authorized providers;
➤ Unauthorized changes on firmware and hardware;
➤ Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;
➤ Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software, and/or hardware;
➤ Damage or loss of data due to improper use;
➤ Product without an original barcode or SN label or which has been altered, defaced, or removed;
➤ Mixed boards: any or all of the hash boards or control boards in a product are not the original parts of such product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such product;
➤ Direct operation of the product without being connected to drainage assemblies (applicable to products requiring connection to drainage assemblies);
➤ Daily wear and tear;
➤ Any reason is other than those caused by us makes it impossible for us to diagnose whether the product is under warranty.
Please fill in the maintenance confirmation form which will be sent to you according to the instructions of our staff.
Please follow the instructions of the after-sales staff to deliver the product to the service location.
Under the following circumstances, we have the right to refuse to service your Linzhi Phoenix mining machine:
➤ You have not created a Support Ticket properly or at all.
➤ You have not filled in the Maintenance Confirmation Form sent to you by our customer support.
➤ The product you sent does not match the information in the Maintenance Confirmation Form
➤ The customer provided the wrong tracking number.
The exact amount of the service fee shall be determined at the time of service.
The customer will be notified about this before sending the product for repairs.
If the new Linzhi Phoenix you received is damaged (the miner won’t boot), we will replace it with a new miner free of charge and reimburse the postage fees paid by the customer.
We do not provide free services to the parts of the miner dropped by third-party logistics.
We will reject to make compensation in the following situations:
➤ The miner has been used.
➤ The miner is destroyed by men or third-party services.
➤ The miner was dropped or damaged due to incorrect usage (wrong voltage input /installation).
➤ You must use the logistics channels designated by our customer support representative.
➤ You must provide corresponding bills and payment vouchers.
➤ The shipping fee will be refunded after the products arrive at the designated service point.